Legal

Billing & Payment Policy

Last updated: November 2026

This Billing & Payment Policy (“Policy”) explains how EZ Host Pro (“we”, “us”, “our”) handles billing, payments, renewals, invoices, and account charges. By purchasing or using our services, you agree to this Policy.

1. General Billing Terms

All services are billed in advance.
Invoices are generated automatically through WHMCS.
You are responsible for ensuring your payment information is accurate and up‑to‑date.
All prices are listed in U.S. dollars unless otherwise stated.

2. Payment Methods

We accept:

Credit/debit cards
PayPal
Account credits
Other methods listed at checkout

We may add or remove payment methods at any time.

3. Automatic Renewal

Hosting Services

Hosting plans renew automatically unless canceled.

Domain Services

Domains renew automatically unless disabled. Failure to renew may result in:

Expiration
Grace period fees
Redemption fees
Permanent loss of the domain

Add‑Ons

Add‑ons renew automatically unless canceled.

4. Invoice Schedule

Invoices are generated:

At the time of purchase
Before renewal
When upgrading or downgrading services
When add‑ons are purchased

You will receive email notifications for all invoices.

5. Late Payments

If payment is not received:

Day 1: Invoice becomes overdue
Day 3–5: Service may be suspended
Day 7–14: Service may be terminated

Domains may enter redemption status if not renewed.

Late fees may apply.

6. Account Suspension

Accounts may be suspended for:

Non‑payment
Chargebacks
Fraud
AUP violations
Abuse complaints

Suspended accounts must resolve outstanding issues before reactivation.

7. Chargebacks & Disputes

Chargebacks

If you initiate a chargeback:

Your account may be suspended
All services may be terminated
Outstanding balances must be paid
Chargeback fees may apply

Billing Disputes

If you believe an invoice is incorrect, contact:

Email: billing@ez-hostpro.com

We will review and respond within 24–48 hours.

8. Refunds

Refunds follow our Refund Policy. Key points:

Hosting plans may qualify within the allowed window
Domains are non‑refundable
Add‑ons and third‑party services are non‑refundable
Refunds are issued only to the original payment method

9. Upgrades & Downgrades

Upgrades

Upgrades may result in:

Prorated charges
Immediate activation
New billing cycle adjustments

Downgrades

Downgrades take effect at the end of the current billing cycle unless requested otherwise.

10. Account Credits

Account credits:

Cannot be exchanged for cash
Cannot be transferred
Must be used for future purchases
Do not expire unless stated otherwise

11. Currency & Taxes

Prices may include or exclude taxes depending on your location. We are not responsible for currency conversion fees charged by your bank or payment provider.

12. Termination

Accounts may be terminated for:

Non‑payment
Fraud
Abuse
AUP violations
Chargebacks

No refunds are issued for terminated accounts.

13. Changes to This Policy

We may update this Policy at any time. Continued use of our services constitutes acceptance of updated terms.

14. Contact Information

EZ Host Pro Support

Email: support@ez-hostpro.com
Website: ez-hostpro.com
Contact form: Contact Us